Help Center – Shipping & Delivery

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email.

After your order is verified, you can expect to receive your order within the following time frame:

  • In Metro areas: 1 – 6 working days (except Sunday and holidays)
  • In Non-Metro areas: 3 – 10 working days (except Sunday and holidays)

I ordered multiple items, but I only receive ONE (1), where are my other items?

If you ordered from multiple sellers in one order then you will receive your order in separate parcels. Each order invoice will tell you the items you can expect to find inside. Please check the order invoices from each part of your order to make sure you are not missing anything.

Please reach out to us at www.huiji.com.sg/contact if you find some items missing in your parcel with your order number and the missing item’s name. We will investigate the matter for you right away.

You can also check the status of each of your items online with our Order Tracking tool.

How do I check delivery lead time of a product?

Delivery to some postcodes and outlying areas outside Singapore may take slightly longer. For further details on delivery lead times, enter postcode to check delivery options and lead time at the CHECK box on product information page.

When will I receive my order?

After you have successfully placed your order, our Customer Service team will  conduct a verification process and update you as soon as possible by email.

How do I check delivery lead time of a product?

Delivery to some postcodes and outlying areas outside Klang Valley may take slightly longer. For further details on delivery lead times, enter postcode to check delivery options and lead time at the CHECK box on product information page.

Can I pre-arrange/schedule the date of my delivery?

We regret to inform you that we are unable to schedule deliveries. However, you may coordinate with our courier partner once the item is “Shipped” to schedule according to your preference.

Do you deliver during weekends and holidays?

Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.

I need my order now, Can Huiji speed up the delivery?

Unfortunately we are unable to speed up the delivery. The delivery arrival time for your order depends on the seller you have ordered from. Please refer to the promised delivery date provided when your order was confirmed.

Should you still want your items earlier, you may coordinate with the courier partner once the item is “Shipped”.

I just received an email saying that my item has been shipped. When will I receive my order?

Once shipped, you should receive your order within the promised delivery timeframe of 1–6 business days for Metro areas and 3-10 business days for non-Metro areas. Overseas order may take longer for delivery.

Note: Your tracking number will be available on the courier tracking site in the next 48 hours, as the item has only just been shipped.

I ordered multiple items, but why did I receive only one email and one tracking number?

Your multiple items might come from different merchants/sellers. Thus, you will be receiving individual emails for different items depending on the current status of your item from respective merchants/sellers.

How can I know exact date and time of the delivery?

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner’s delivery schedule in your location.

Can I cancel my order after order has been shipped?

Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.

What if I am not at home when the package arrives?

You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.

You can also contact our customer service at www.huiji.com.sg/contact immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.

Is there any domestic area Huiji cannot deliver to?

Huiji can deliver to all serviceable areas.

We work in partnership with big logistic companies: Ta-Q-Bin, DHL & Fed-Ex and also have our own delivery team to serve our customer best.

Does Huiji offer international shipments?

International shipment is available at Huiji.

Can Huiji  deliver the package to my office?

Huiji will deliver your order following the address you provide during checkout, whether it is your house address or office address.

Can I pick up my order at Huiji office?

Huiji does not provide you with a self-service delivery location to pick up your